Dorchester County Health Department

3 Cedar Street | Cambridge, MD 21613 | 410-228-3223; Fax 410-228-9319 | Monday - Friday, 8:00 am - 5:00 pm

Change is here.

Get covered by enrolling online at: https://www.marylandhealthconnection.gov/

 

Administrative Care Coordination (ACC) & Ombudsman Programs

Phone:  410-228-3223 / Fax:  410-228-8976

 Maryland Medicaid HealthChoice Program Info

Administrative Care Coordination (ACC):

The ACC program provides Medical Assistance recipients education and care coordination to access, utilize and navigate the MCO/Fee for Service system.  The program ensures clients remain in care and have access to needed health care services, local resources and programs. 

 

Ombudsman Program:

The Ombudsman utilizes mediation in an attempt to resolve disputes between an MCO, MCO provider and the enrollee regarding coordination of care.  Assistance is provided on behalf of the enrollee until resolution is reached. 




3 Cedar Street | Cambridge, MD 21613 | 410-228-3223; Fax 410 228-9319 | Monday - Friday, 8:00 am - 5:00 pm

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DCHD